Terms of service.

Effective Date: June 13, 2025
Streamline Community Solutions (SCS)
Contact: Support@SCS-Advisory.com

1. Services Provided

Streamline Community Solutions (“SCS,” “we,” “our,” or “us”) provides non-management operational advisory services to community associations, developers, and affiliated entities. These services are intended solely for internal organizational support and may include, but are not limited to:

  • Development of internal-use documentation and templates;

  • Support during developer transitions and community turnover;

  • Advisory consultation regarding internal workflows and organizational systems;

  • Assistance in planning and implementing operational tools, forms, or materials.

SCS does not provide legal, accounting, financial, insurance, or property management services. The Client is solely responsible for all final decisions and outcomes and is encouraged to consult licensed professionals where applicable.

2. Engagement and Acceptance of Terms

By engaging SCS’s services, the Client acknowledges and agrees to be bound by these Terms of Service. Each engagement will be governed by these Terms in conjunction with a mutually agreed-upon written proposal, scope of work, or contract outlining deliverables, timelines, and fees.

Engagement begins only upon written approval of the proposal and confirmation of any required deposit.

3. Fees, Invoicing, and Payment Terms

  • Rates and Estimates: Fees are determined based on the scope of work and may be structured as project-based, hourly, or retainer-based agreements.

  • Deposits: SCS reserves the right to require partial or full payment in advance for new projects or clients.

  • Invoicing: Invoices are issued according to the payment schedule set forth in the proposal. Payment is due upon receipt unless otherwise agreed in writing.

  • Late Fees: A late fee of 1.5% per month (or the maximum permitted by applicable law) will accrue on unpaid balances more than fifteen (15) days past due.

  • Suspension of Services: SCS reserves the right to suspend services if payment is not received within thirty (30) days of the invoice date. The Client remains liable for all completed work up to the point of suspension.

  • Collections: Unpaid balances exceeding sixty (60) days may be referred to collections or pursued through legal action.

4. Client Responsibilities

The Client agrees to:
(a) Provide accurate, complete, and timely information necessary to complete the services;
(b) Use all deliverables solely for internal purposes unless otherwise authorized in writing by SCS;
(c) Refrain from disseminating deliverables to third parties for resale, redistribution, or external publication;
(d) Retain all decision-making authority and consult appropriate legal or professional advisors where necessary.

5. Intellectual Property

All templates, guides, workflows, and documentation created by SCS are the intellectual property of SCS unless explicitly transferred in writing. The Client is granted a non-exclusive, non-transferable license to use these materials solely for internal use.

Clients may not duplicate, publish, license, or redistribute any portion of the materials outside the original organization without express written consent from SCS.

6. Termination of Services

Either party may terminate services at any time with five (5) business days’ written notice.

  • If termination occurs before the commencement of work, no fees shall be due.

  • If termination occurs after work has commenced, the Client is responsible for payment of all services performed and any non-refundable costs incurred up to the date of termination.

  • In the event of non-payment, breach of these Terms, or unprofessional conduct, SCS reserves the right to terminate services immediately and without refund.

All rights and obligations related to payment and use of deliverables shall survive termination.

7. Limitation of Liability

SCS shall not be liable for any indirect, incidental, consequential, or special damages arising from the use of its services or deliverables, including but not limited to delays, errors, or reliance on advisory input.

The Client agrees to indemnify and hold harmless SCS, its affiliates, employees, and contractors from any claim, demand, or loss arising from the Client’s use or misuse of deliverables or services.

8. Modifications

SCS reserves the right to update or modify these Terms at any time. Continued use of SCS services following such changes constitutes acceptance of the revised Terms.

9. Governing Law and Jurisdiction

These Terms are governed by and construed in accordance with the laws of the State of North Carolina. Any disputes shall be subject to the exclusive jurisdiction of the state or federal courts located in Mecklenburg County, North Carolina.

10. Contact Information

For questions regarding these Terms, please contact:
Support@SCS-Advisory.com